Do you ship worldwide & how much does shipping cost?
Yes - we ship worldwide. We offer all customers free Domestic and International Shipping with tracking. No shipping cost & no sales tax - we want your experience to be as smooth and upfront as possible - just the way we like it.
For Non-US Customers * Please note that customs policies and import duties vary widely for international orders. Your local customs office can assist with any customs duties outside of our control.
What are your shipping and processing times?
Standard Shipping Times
Domestic: 3 - 7 days
United States: 7 - 15 days
United Kingdom: 7 - 15 days
Canada: 7 - 15 days
Australia: 7 - 15 days
Europe: 9 - 21 days
Latin America: 10 - 25 days
Other countries: 14 - 30 days
Orders take 1-2 business days to process after placing the order before shipping out. We do not ship out on weekends.
Where can I find my tracking number?
When your items are shipped out, you should receive an automatic notification from the system via email providing you with a tracking number.
If you haven't received one or if the tracking number doesn't work, no worries. Contact us and we'll solve it!
If you need more detailed information, please shoot us an email at firstname.lastname@example.org and we'll help you out!
In some instances the delivery may take longer than the standard shipping times stated above. External factors might cause shipping delays such as international customs processing and holidays that we cannot control. Please contact us if your package is taking too long to arrive and we will work with you to resolve any situation.
While we do our best to ensure that you have an amazing experience with Stockbay, we understand sometimes things don't quite work out. We are 100% committed to ensuring your satisfaction with your order.
When it comes to refunds, you have two options:
We offer 100% cash refunds for any/all item(s) in your order. Your refund will be processed to whatever payment method you used when placing your order.
We offer store credit equivalent to any and all item(s) in your order.
Please note that you will be responsible for any and all return shipping costs. You will not be responsible for return shipping costs if the item you are returning is damaged.